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Why is there a sync stamp in the website, but I can't see it in Sage 300?

There are a few reasons that we see a sync stamp in a StratusVue website, but are unable to find that item/transaction within Sage 300.

  1. Transactions need to be posted in Sage 300 (See also: Sage 300 - Auto Commit and Auto Post Settings)
  2. There are more than two periods (accounting months) open in Sage 300. (Sage 300 will not allow anything to post to a 3rd month)
  3. Some Jobs require "Final Compliance" 


1. Troubleshooting Why Something Didn't Post in Sage 300

1. In Sage Desktop, navigate to Common Tasks

2. Select Printouts

3. In the pop-up, open the folder that contains the file and select the file for the date of the activity

4. In the Object Viewer, Users will be able to see reasons why items/transactions have been rejected

On the left, the user will be able to see the project number. Users will also be able to see the cost code (when applicable) and transaction description, as well as the amount. 



2. Identifying How Many Months Are Open in Accounting

Location #1: Job Cost (JC Module)

1. Open the Job Cost Module

2. In Tasks, select Close Month

3. Select Cancel in the pop-up if the month is not being closed 

(the month is not being closed, the pop-up that comes up will show the current month and the new month)

Sage 300 will not allow anything to post to a 3rd month


Location #2: Contracts (CN Module)

1. Open the Contracts Module

2. In Tasks, select Close Month

3. Select Cancel in the pop-up if the month is not being closed 

(the month is not being closed, the pop-up that comes up will show the current month and the new month)

Sage 300 will not allow anything to post to a 3rd month


3. Identifying if a Job Requires Final Compliance

1. In the Job Cost module, open the job's Job Setup

2. In the left-hand pane, select Job Compliance. If Require Final Compl. Approval is checked, then the job is setup to require Final Compliance


If Final Compliance is required, the Commitment will need to be opened in Sage 300 and the Final Compliance Approval will need to be selected and save commitment.