Article Content Navigation

About Issues in the Mobile App

Issues can be viewed, created, edited, and Transmitted from the StratusVue mobile application. It is important to note that Issues  are sorted by status and then by number. Closed Issues will automatically be sorted to the bottom. 


Project Member Permissions assigned within the Project Members section of the project will control what each project member can do and see within the Issues section of the mobile application.

Viewing an Issue

1. Navigate to the project within the mobile application


2. In the Issues section (or subfolder), select an Issue to open it for viewing

3. Once the issue has been opened, it's content can be viewed

Creating a New Issue

1. Navigate to the Project within the Mobile Application


2. Within the Issues section (or Subfolder), select the plus to the top right hand side


3. In the slide up menu from the bottom, select Add Item

4. Complete the Issue sections

General Information

The general information section of the Issue is where users are able to assign the From and To of the Issue. Users will also be able to enter the subject, assign a due date, enter the details of the Issue, and include CC's.

Responsible Parties and CC's for the Issue t can be assigned by selecting them from the Project Members list and selecting Confirm at the bottom. 

Location

The location section of the Issue is where users can enter the location information for the Issue as needed

Additional Information

The additional information section of the issue allows for drawing references to be input

5. Select the Save icon to the top right hand side once the Issue information has been input

Adding Issue Attachments

1. Open the Issue that an attachment is being included


2. In the Attachments section of the Issue, select "Add"

3. In the slide up menu from the bottom, select how the attachment will be added

Open Camera

The Open Camera option will allow for a picture to be taken in real time using the devices' camera and uploaded right to the Issue

Open Photo Library

The Open Photo Library option will allow for the mobile application to access the devices' photo library and upload an image file that already exists on the device to the Issue. When using the multi-select option, the number of files that can be uploaded at one time can vary in relationship to file size and internet connectivity. The recommendation is 4-5 files at a time. 

Select Other Files

The Select Other Files option will allow for the mobile application to access the devices' files and allow for file types other than images to be uploaded to the Issue. When using the multi-select option, the number of files that can be uploaded at one time can vary in relationship to file size and internet connectivity. The recommendation is 4-5 files at a time. 


Attachment descriptions can also be included to each attachment. Once an attachment has been uploaded:


1. Select the pencil on the attachment within the attachments grid

2. Enter the attachment description in the pop-up

3. Select Submit. The attachment will now include the entered description


Deleting Issues Attachments

Users will only be able to delete attachments that they have uploaded (with exception of Organization & Project Admins)


1. Navigate to the Issues section of the mobile application


2. Locate the Issue that an attachment is being deleted


3. Swipe left on the attachment to open the delete button 

4. Select Delete


5. Confirm deletion

Transmitting an Issue

1. Open the Issue that is being Transmitted


2. In the top right hand corner, select the box with the arrow pointing up


3. Select Transmit


4. In the pop-up, select the Project Members that this Issue should be sent in addition to the listed To and CC's of the Issue

Note: The listed To and CC's of the Issue are already included to the notification list. The transmit pop-up allows for additional recipients of the email to be included.


5. Select Confirm at the bottom to initiate the send of the Issue to the listed To CC's, and last minute Project Members that were selected

The Issue Transmit Email Notification

This Issue email notification that is sent by the system will include some general information, a link to view the Issue in the website project (sign-in required), and a link to view the PDF print of the Issue. 

Editing Issue Information

Issue information can be updated at any time from the mobile application

1. Open the Issue that is being edited


2. Select the pencil icon to the top right of the Issue


3. Make any changes to the issues details, such as editing information or changing the status


4. Select Save to the top right

Posting an Issue Reply

The ability to post to the discussion thread of an issue is available via the mobile application


1. Open the Issue that a discussion reply is being posted


2. Scroll down to the Discussion section of the Issue


3. Select the Reply button to the right

4. Input the reply to the pop up


5. Select Submit to post the reply to the discussion thread of the Issue


Please note, Submit does not send an email notification - only posts the reply.  The Punch List will need to be Transmitted for email notifications to be sent to listed collaborators.

Force Sync the Issues Section

At any time the Issues section can be force synchronized with the StratusVue Platform website. An active internet connection is required.  


This can be completed by long dragging down on the Issues section


Watch the Video

00:00-00:05 Introduction

00:06-00:22 Viewing an Issue

00:23-00:48 Creating a New Issue

00:49-01:20 Adding Issue Attachments

01:21-01:44 Deleting Attachments

01:45-02:24 Transmitting an Issue

02:25-02:37 The Issue Transmit Email Notification

02:38-02:53 Editing Issue Information

02:54-03:11 Posting an Issue Reply

03:12-03:29 Force Sync the Issues Section

03:30-03:37 StratusVue Contact Information

Additional Resources

Issues