The event viewer log of the StratusVueAPI is located on the server the StratusVue Connector and the integrated accounting platform are installed. This log is helpful in isolating synchronization issue. 


Before generating a copy of the StratusVueAPI event log, please be sure to request a manual sync of the project you are working on with Support.  This request to sync the project prior to generating a copy of the event log will ensure the project is contained within the log.

 

  • Locate the Event Viewer on the server you have Sage300 installed.  Do so by searching for Event Viewer within the search box of the computer.  To launch the Event Viewer, just hit Start, type "Event Viewer" into the search box and the click the result. 

 

 

  • On the far left of the screen will be Applications and Services Logs

 

&.'ent Viewer File Action View Help Event Viewer (Local) Custom Views Windows Logs Applications and Services Logs Saved Logs Subscriptions Event Viewer Overvie\ Overview um ma Event Typi

 

 

  • Expand the Applications and Services Log folder and open Stratusvue.API.Client

 

  • When the log opens on the far right of the screen under Actions you will see an option to Save All Events As…

 

ACEEventL Find a Open Saved Log... Create Custom View... Import Custom View... Clear Log... Filter Current Log... Properties Save All Events As... Attach a Task To this Log... Refresh Help Event ACEEventL a Event Properties Attach Task To This Event... copy Save Selected Events... Refresh Help

 

  • Select "Save All Events As…" and email the saved copy of the event viewer log as an attachment to support@sagecpc.com